Returns & Exchanges

At HygieneLab, we stand behind the quality of our skincare and beauty products. If you are not completely satisfied with your purchase, you may return unopened and unused items within 30 days of delivery for a full refund.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization Number.

2

Prepare Your Package

Ensure the products are in their original, unopened packaging and securely place them in a shipping box along with your printed return form.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our laboratory team inspects the returned items for hygiene compliance, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing